Hofure will repair (or replace at Hofure’s option) without charge to the original purchaser, any manufacturing fault (as defined). Hofure reserves the right to refuse service when the product is found on inspection to be in an insanitary condition or when product failure is due to causes other than defective workmanship or materials.

If identical materials are not available at time of repair or replacement, Hofure reserves the Manufacturer’s right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closest available match will always be attempted.

This Guarantee covers the following specific manufacturing faults under conditions of normal wear.

• Coils or wires that are loose or broken
• Coils or wires that protrude or tear through any fabric

• Mattress fabric (including stains, soiling or burns)
• Mattress damaged due to an inappropriate foundation
• Normal body indentations (less than 32mm)
• Handles (where fitted) – these should be used only to position the mattress and should not be used to support the full weight of the mattress
• Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or folding the sleep set
• Bedding sold “As is” / Bed height / Comfort Preference / Sheet fit
• Replacement of another piece of the sleep set unless that other piece is also defective
• Damage due to abuse
• The guarantee or warranty will be voided if the mattress is soiled or in unsanitary condition
• In the case of warranty, do note that replacements (if any) are chargeable based on the number of years you have used your current mattress. For example, if your mattress is already 4 years old, the replacement will be charged at 40% of the current retail price.

Your Hofure Adjustable Base system is warranted against defects in the workmanship or materials for a period of ten (10) years from the warranty commencement date.

The Warranty covers:
• Electronics
• Electrical components
• Drive motors
• Massage motors
Frame
1st – 3rd year – Complimentary
4th – 10th year – Pro-rated charges + labour + transportation cost
Components/ spare parts (E.g. Electronics, Electrical components, Drive motors, Massage motors)
1st year – Complimentary
2nd – 10th year – Pro-rated charges + labour + transportation cost

The Warranty does not apply:
• To any damage caused by the purchaser
• If there has been any unauthorized repair or replacement of the unit’s parts
• If the unit has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner’s Manual, this warranty, and any other applicable document published or approved by Hofure
• To damage to mattresses, fabrics, cables, electrical cords or items supplied by Dealers
• If there has been any unnecessary service calls, including costs for in home service calls solely for the purpose of educating the consumer about the unit for finding an unsatisfactory power connection
• If the recommended weight restrictions are not followed (386kg on all sizes), the warranty will be void

Hofure Singapore offers a 1-Year Limited Warranty from the date of delivery for bedframes covering manufacturing defects.

The 1-Year Warranty covers:
• Visible indentations resulting from defects in manufacturing and not from normal wear and tear
• Any physical or structural defect in the bedframe that causes its wood to break despite normal usage and proper handling

The Warranty does not cover:
• Infestation
• Normal wear and tear
• Individual comfort preferences relating to design, materials and feel
• Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer
• Damage incurred during transit from place to place, after the initial delivery and installation provided by Hofure